Slomin's MyShield Remote Services FAQ

General Questions

• What is Slomin's MyShield?
• MyShield is a new tool for existing Slomin's customers to more closely manage their home's security while on the go.
• Slomin's MyShield is a new way to control your home or business alarm panel via the internet as well as view live streaming video over your locally installed cameras by using any such device as a computer, laptop, smartphone or tablet (Ipad).
• What are the basic requirements for me to get connected?
• As long as you have high speed internet connection in your home or business, Slomin's can activate this exciting new feature on your existing Slomin's Shield Alarm panel (without the need to replace it), as well as provide and install live streaming video camera’s for your viewing pleasure. If you are not yet a customer, please contact us at 1-800-Alarm-Me (800-252-7663) to become one.
• All that is required is an existing Slomin's account that has been registered for Slomins.com. Once a username and password have been created, you can log in at MyShield.Slomins.com.​>
• How can I access MyShield?
• Multiple options are available to use MyShield; all you need is a computer or an internet enabled smart-phone.​ We currently support the Blackberry, iPhone, and Android platforms.
• What If I have more than one location with a Slomin's Shield installed, will I be able to view all my locations from a single application or website?
• Yes, upon registering each of your locations (once), the application allow you to choose which one you would like to control or view at that moment.
• I have information on Slomin's.com I would prefer to remain secure; Is there another option to allow limited access to MyShield?
• Yes. Once logged into MyShield, you can use the ADMIN link to create and modify user accounts that are only able to veiw MyShield content. ​
• What is available on MyShield?
• As a valued Slomin's customer, you now have the ability to remotely interact with your home security system.
• Through "View My Cameras," you can access still photos and live stream video of your home wherever you may be. ​
• Using "Remote Shield" allows you to remotely interact with your home alarm using a virtual keypad that duplicates it's every function.
• What equipment is required for me to use MyShield and how do I get it?
• For "View My Cameras," Slomin's can add camera equipment to your pre-existing home security system.
• To utilize the "Remote Shield" capability, an adapter is available for install.
• If you are interested, please contact customer service for more information or to schedule an install.
• Do I have to be a Slomin's customer to enjoy these services?
• Yes you do. Only customers of the Slomin's Shield Security system can gain access to these services via this application and or website.

Technical Questions - Remote Keypad

• What functions can I control on my Alarm panel via the application?
• Arm/Disarm
• View Alarm status
• Bypass zones
• Do I have to know my Alarm pin code to control these features?
• Yes. Just as when you are standing in front of a keypad, you will need to enter your code for every single action of arming/disarming the system.
• What should I do if I lose my phone?
• Immediately notify us so we may disable access to your Alarm panel from this particular handheld device. You may either do so via the website at: https://myshield.slomins.com or by calling our customer care center are 1-800-Alarm-Me (800-252-7663).
• Do I have to be connected via Wi-Fi or will a 3G/4G connection suffice?
• As long as your Smartphone has internet access, regardless of if it is Wi-Fi or cellular, you will be able to connect to the service.
• I am overseas, can I still gain access?
• Yes.
• Upon entering the keypad application it says please wait connecting?
• This is normal and by design. It can take up to 15 seconds for the phone and Alarm panel to synch up. Once this occurs you should be good until you leave the app or disconnect the session.
• What is the difference between the Basic and Advance keypad options?
• The BASIC keypad option is meant to be a simple interface allowing you to Arm and disarm the system quickly simply. The ADVANCED options allow you to interact with the Alarm panel with similar functionality as the physical keypad itself.

Technical Questions - Video Cameras

• Can my camera(s) be manipulated remotely?
• Yes, however, it do​es require the use of our PTZ Camera, a fully user controlled device that is able to pan, tilt and zoom (PTZ).
• Using "View My Cameras," one can remotely adjust the camera's viewing angle. The stationery camera can only be physically manipulated at the home itself.
• What is the difference between fixed and PTZ cameras?
• A fixed camera simply focuses on a single view to which the camera is physically set. You have the ability to zoom in and out of the view but no other options. A PTZ (Pan/Tilt/Zoom) camera, has additional features which allow it to reposition itself to offer additional views. By double tapping the screen while viewing a live video stream, the camera will physically move in the direction of the tap. This will give you a greater field of view then a fixed camera.
• Do the MyShield Camera's have any night-vision capability?
• At this time, that is not a supported feature. If you are interested in those types of camera, please contact customer service at 1-800-ALARM-ME (1-800-252-7663).​
• While viewing the camera feed, I lost connection, what should I do?
• Just click the refresh button on the upper right side. The phone will try to re-establish connection with the camera.
• I used the double tap function to move the camera to a view I like, but after a little while the camera moved on its own back to its starting point. Is this normal?
• Yes, the camera will default back to its original location after a while.
• Can I record the video captured by my camera system?
• At this time, the M​yShield Camera System provides only live feeds and cannot be stored. If you would like more information on a DVR based system, customer service is available 24 hours a day.
• How many Camera's can I have on my system?
• The MyShield System is capable of supporting up to 4 cameras.
• How are my camera's connected to MyShield?​
• The MyShield camera's are wired using your existing home internet connection and/or an optional Wireless Access Point (WAP) provided by Slomin's. Either way, this is a secure connection that can only be accessed using your Slomins.com credentials.
• Why is my live view slow ?
• Video performance depends on the speed of your network connection and the strenght of your wireless signal.​